Terms of Service
Effective Date: April 9, 2026 | Last Updated: October 6, 2026
These Terms of Service ("Terms") govern your access to and use of the ONEREQ PRO platform ("Platform") operated by ONEREQ PRO ("we," "us," or "our"). By accessing or using the Platform, you agree to be bound by these Terms.
1. Account Registration
To use the Platform, you must:
- Be at least 18 years of age
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
You must notify us immediately of any unauthorized use of your account.
2. Platform Services
ONEREQ PRO provides a cloud-based field service management platform including, but not limited to:
- Customer relationship management (CRM)
- Dispatch and scheduling
- Invoicing and payment processing
- Technician mobile application
- Service agreements and memberships
- Estimates and proposals
- Marketing automation
- Third-party integrations (QuickBooks, Stripe, etc.)
- AI-powered diagnostic tools
We reserve the right to modify, suspend, or discontinue any feature of the Platform with reasonable notice.
3. Subscription and Billing
3.1 Plans
Access to the Platform requires an active subscription. Subscription plans and pricing are as described at the time of purchase. We may change pricing with 30 days' written notice.
3.2 Payment
Subscription fees are billed in advance on a monthly or annual basis. All payments are processed through Stripe. You authorize us to charge your payment method on file for recurring subscription fees.
3.3 Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
4. Your Data
4.1 Ownership
You retain all rights to the business data you enter into the Platform ("Your Data"). We do not claim ownership of Your Data.
4.2 License to Us
You grant us a limited license to use, process, store, and transmit Your Data solely for the purpose of providing the Platform services to you, including syncing data with third-party services you connect.
4.3 Data Export
You may request an export of Your Data at any time by contacting us. We will provide your data in a standard machine-readable format within a reasonable timeframe.
4.4 Data Handling
Our collection and use of Your Data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
5. Third-Party Integrations
5.1 Authorization
When you connect third-party services (such as QuickBooks Online or Stripe), you authorize ONEREQ PRO to access and exchange data with those services on your behalf. You are responsible for maintaining valid authorization with those services.
5.2 Third-Party Terms
Your use of third-party services through the Platform is also subject to the terms and conditions of those services. We are not responsible for the availability, accuracy, or policies of third-party services.
5.3 QuickBooks Integration
If you connect QuickBooks Online, ONEREQ PRO will access your QuickBooks data only as authorized by you through Intuit's OAuth 2.0 flow. You can disconnect at any time, which immediately revokes access. We comply with Intuit's developer guidelines and data handling requirements.
6. SMS Communications Program
Program name: ONEREQ PRO Service Notifications.
If you opt in (through your service provider's website, in person at the time of service, or by verbal authorization captured by your provider's office), we will send SMS messages on behalf of your service provider, including:
- Appointment reminders and confirmations
- Technician on-the-way and arrival notifications
- Estimate and invoice links, and payment receipts
- Post-service follow-ups and seasonal maintenance reminders
Message frequency: Frequency varies based on your service activity, up to 10 messages per month per recipient.
Message and data rates: Standard message and data rates may apply per your mobile plan. ONEREQ PRO and your service provider do not charge for SMS.
Opt-out: Reply STOP to any message at any time to immediately end SMS from this program. You will receive one confirmation message. To resume, reply START, YES, UNSTOP, or RESUBSCRIBE.
Help: Reply HELP to any message for assistance, or contact us at support@onereqpro.com or (856) 856-1430. We respond to SMS support inquiries within 1 business day.
Privacy: See our Privacy Policy (section 1.11) for how we collect, use, and protect your SMS information. Your mobile opt-in data is not shared with third parties for marketing.
Carrier disclaimer: Mobile carriers are not liable for delayed or undelivered messages.
Eligibility: SMS is available to U.S. mobile numbers only. By opting in, you represent that you are the account holder or authorized user of the number provided.
7. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose
- Attempt to gain unauthorized access to any part of the Platform
- Interfere with or disrupt the Platform or servers
- Reverse engineer, decompile, or disassemble the Platform
- Use the Platform to store or transmit malicious code
- Share your account credentials with unauthorized individuals
- Use the Platform to send spam or unsolicited communications
- Resell or redistribute the Platform without authorization
8. Intellectual Property
The Platform, including all software, designs, text, graphics, logos (including the ONEREQ PRO name, logo, and Rex mascot), and other content, is owned by ONEREQ PRO and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform for your internal business operations.
9. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice. We are not liable for downtime caused by factors outside our reasonable control, including internet outages, third-party service disruptions, or force majeure events.
10. Limitation of Liability
To the maximum extent permitted by law:
- ONEREQ PRO is provided "as is" without warranties of any kind, express or implied
- We are not liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability to you shall not exceed the fees you paid in the 12 months preceding the claim
- We are not responsible for data loss resulting from your failure to maintain backups
11. Indemnification
You agree to indemnify and hold harmless ONEREQ PRO from any claims, damages, losses, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.
12. Termination
We may suspend or terminate your access to the Platform if you violate these Terms or fail to pay subscription fees. Upon termination:
- Your right to use the Platform ceases immediately
- Your Data is retained for 30 days, after which it is scheduled for deletion
- You may request a data export within the 30-day retention period
13. Dispute Resolution
Any disputes arising from these Terms or your use of the Platform shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in the state where ONEREQ PRO is headquartered. You agree to waive any right to a jury trial or to participate in a class action lawsuit.
14. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Platform. Continued use after changes take effect constitutes acceptance. If you do not agree with the updated Terms, you must stop using the Platform.
15. General Provisions
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
- Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and ONEREQ PRO.
- Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
- Assignment: You may not assign your rights under these Terms without our written consent.
16. Homigo Customer App (End-User License)
This Section 16 applies specifically to homeowners and other end-users (collectively, "Customer App Users") who download and use the Homigo mobile application (identifier com.onereqpro.customerapp) from the Apple App Store or Google Play. Customer App Users are not contractors subscribed to the ONEREQ PRO Platform; the Platform Terms above (Sections 1–15) apply to your contractor, not to you. The provisions in this Section 16 govern your use of the customer app.
16.1 License Grant
ONEREQ PRO, LLC grants Customer App Users a personal, limited, non-exclusive, non-transferable, revocable license to download and use the Homigo app on iOS or Android devices you own or control, solely to access your home-service account with a contractor that subscribes to the ONEREQ PRO Platform. This license is governed by Apple's standard Licensed Application End User License Agreement (EULA) by default, modified by this Section 16 where the two conflict.
16.2 Permitted Use
- View your service history, equipment records, invoices, and service agreements with your contractor
- Pay invoices through Stripe-processed payments
- Schedule service appointments through your contractor's booking workflow
- Manage your profile, secondary email, properties, and notification preferences
- Refer friends and earn account credit (where your contractor offers a referral program)
- Send and receive messages with your contractor's office staff
16.3 Prohibited Use
You agree not to: (a) reverse engineer, decompile, or attempt to derive the source code of the app; (b) modify, adapt, or create derivative works of the app; (c) use the app to harass, defraud, or impersonate your contractor or any other person; (d) use the app for any unlawful purpose; (e) attempt to gain unauthorized access to other users' accounts or to the underlying ONEREQ PRO Platform.
16.4 Contractor as Data Controller
Your contractor — not ONEREQ PRO — is the party providing the services described in the app and is the controller of your service records under applicable privacy law. ONEREQ PRO operates the technical platform on the contractor's behalf. Questions about your service should be directed to your contractor through the app's Messages tab.
16.5 Payment Processing
Payments made through the app are processed by Stripe, Inc. Stripe's end-user terms apply to those transactions. ONEREQ PRO does not store full payment card information.
16.6 Push Notifications and Communications
By enabling notifications, you consent to receive transactional push notifications related to your service (appointment confirmations, technician en-route alerts, payment receipts, maintenance reminders) and, if you opt in, marketing messages from your contractor. You may opt out of marketing notifications at any time through your device's notification settings (iOS Settings or Android Settings) or inside the app's Account screen.
16.7 Account Deletion
You may delete your Homigo account at any time from inside the app (Account tab → Delete My Account) or by emailing privacy@onereqpro.com from your account email. Account deletion is processed within 30 days and is described in detail in our Privacy Policy § 11.
16.8 Termination of the Customer App License
This license terminates automatically if you delete your account, if Apple removes the app from the App Store or Google removes it from Google Play, if your contractor terminates their subscription to the ONEREQ PRO Platform, or if you breach this Section 16. Upon termination, you must uninstall the app from your devices.
16.9 No Warranty Regarding Contractor Services
The app facilitates communication with your contractor and provides tools to view and pay for services. ONEREQ PRO does not perform the underlying home-service work and disclaims all warranties relating to the quality, timing, or completion of services rendered by your contractor. Disputes about contractor services should be resolved directly between you and your contractor.
16.10 Apple-Specific Acknowledgments
You acknowledge that: (a) this license is between you and ONEREQ PRO, not with Apple; (b) Apple has no obligation to provide maintenance or support for the app; (c) in the event the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app (the app is free, so no refund applies); (d) ONEREQ PRO, not Apple, is responsible for addressing any claims relating to the app; (e) Apple and its subsidiaries are third-party beneficiaries of this Section 16 and may enforce its terms against you.
16.11 Google Play Acknowledgments
For apps obtained from Google Play, you acknowledge that: (a) this license is between you and ONEREQ PRO, not with Google; (b) Google has no obligation to provide maintenance or support for the app; (c) ONEREQ PRO, not Google, is responsible for addressing any claims relating to the app; and (d) your use of the app is also subject to the Google Play Terms of Service. Nothing in this Section 16 limits any right you have under those terms.
17. Service Level Agreement (Enterprise Plan)
This Section 17 applies only to Subscribers on the Enterprise plan. It does not apply to the Starter or Professional plans, which are provided without an uptime commitment. Where this Section conflicts with Section 9 (Service Availability), this Section controls.
17.1 Uptime Commitment
ONEREQ PRO will use commercially reasonable efforts to make the Platform Available at least 99.5% of the time in each calendar month, excluding Excluded Downtime. On a 30-day month, 99.5% allows approximately three hours and thirty-six minutes of Unavailability before a credit is due.
Monthly Uptime Percentage = (Total Minutes in the month − Unavailable Minutes − Excluded Downtime) ÷ (Total Minutes in the month − Excluded Downtime), expressed as a percentage.
17.2 What Counts as Unavailable
The Platform is Unavailable during any period of five (5) or more consecutive minutes in which the authenticated web application at app.onereqpro.com returns server errors, or fails to respond, for all Users of the Subscriber’s account. Availability is measured by ONEREQ PRO’s monitoring. Degraded performance, individual failed requests, and features that remain usable while another is not do not count as Unavailable.
17.3 Excluded Downtime
The following are excluded from the calculation and do not entitle a Subscriber to a credit:
- Scheduled maintenance, where ONEREQ PRO gives at least forty-eight (48) hours’ notice by email or in-app notice;
- Emergency maintenance reasonably required to protect the security or integrity of the Platform;
- Outages, degradation or maintenance of third-party infrastructure and services the Platform depends on, including but not limited to Vercel, Supabase, Stripe, Twilio, Intuit / QuickBooks Online, mobile carriers, email providers, and the Apple App Store and Google Play;
- Anything on the Subscriber’s side: internet connectivity, local networks, devices, browsers, or configuration the Subscriber controls;
- Suspension or termination under Section 12 (Termination), including for non-payment;
- Force majeure and other causes outside our reasonable control, as described in Section 9; and
- Use of the Platform in a way these Terms do not permit, or beyond documented limits.
17.4 Service Credits
If the Monthly Uptime Percentage falls below the target, the Subscriber’s sole and exclusive remedy is a service credit against a future invoice, calculated on the subscription fee paid for the affected month:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| Below 99.5% but at or above 99.0% | 10% of that month’s subscription fee |
| Below 99.0% but at or above 95.0% | 25% of that month’s subscription fee |
| Below 95.0% | 50% of that month’s subscription fee |
Credits are calculated on the recurring subscription fee only. They do not apply to one-time setup fees, paid add-ons, usage-based charges (including telephony and messaging), or amounts paid to third parties. Credits have no cash value, are not refundable, and are not transferable. Total credits in any calendar month will not exceed one hundred percent (100%) of that month’s subscription fee, and total credits in any twelve-month period will not exceed the fees paid in that period.
17.5 How to Claim
Credits are not automatic. To claim, the Subscriber must email support@onereqpro.com within thirty (30) days of the end of the month in question, with the dates and times of the outage and a description of the impact. ONEREQ PRO will respond within fifteen (15) business days and will apply any credit to the next invoice. A claim made after thirty (30) days is waived.
17.6 Limits of this Section
The service credits in this Section are the Subscriber’s sole and exclusive remedy for any failure to meet the uptime commitment, and are subject to the limitations of liability in Section 10. Nothing in this Section is a guarantee of uninterrupted or error-free operation.
18. Contact Us
If you have questions about these Terms, contact us at:
ONEREQ PRO
Email: legal@onereqpro.com
General: info@onereqpro.com